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This article details the maximum product limits in Guide.

Note: The limits in this article apply to all plans, except where noted.
This article covers the following topics:
  • Knowledge base limits
  • Content blocks limits
  • Search limits
  • Federated search limits
  • Management permissions and user segment limits
  • Theme limits
  • Why are there limits?

Knowledge base limits

The following table shows the maximum limits related to knowledge base functionality in Guide.

Item Maximum
Article size 1MB per translation

For example, the source language article is limited to 1MB, as is each additional translation.

This translates to approximately 1,000,000 characters (excluding āăą or hidden html tags).
Total number of articles, excluding archived and translations 40,000
Total number of articles in a single section 5,000
Total number of comments per article 1,000
Total number of labels per article

(not available on Suite Team)

 50
Total number of @mentions in an article 15
Total number of @mentions in a comment 15
Total number of content tags per article 25
Total number of content tags per account 200
Total number of article verification rules 20
Total number of items within each filter type in an article verification rule Filter types and item limits:
  • Article owner: 10
  • Author: 10
  • Brand: 10
  • Category: 10
  • Label: 10
  • Section: 10
  • Permission groups: 10
  • User segments: 10
Total number of attachments per article 500
Article attachment size 20 MB
Total number of media per account (images and attachments) Plan limits:
  • Suite Enterprise and above or Guide Enterprise: 150,000
  • Suite Professional and Growth or Guide Professional: 70,000
  • Suite Team (includes Guide Lite): 15,000
Total number of categories 100
Total number of sections in a single category 100
Total number of section levels

(Enterprise plans only)

 5
Total number of sections in a single section

(Enterprise plans only)

 200
Maximum length of an article content Approximately 1,000,000 characters (excluding āăą or hidden html tags).

Content blocks limits

The following table shows the maximum limits for content blocks in the help center.

Item Limit
Total number of articles that a content block can be used in 500
Article size 1MB

This translates to approximately 1000000 characters (excluding āăą or hidden html tags).
Total number of content blocks in one article 25
Total number of content blocks in one account 5000
Total number of images per content block 50
Content block size 500KB
Plan type Enterprise plans.

Search limits

General search limits

The following table shows the maximum limits related to help center search.

Item Maximum
Native search queries 300 characters or 50 terms
Instant search queries 300 characters or 100 terms
Default snippet size for a search result 120 characters
Content searched within an article First 100,000 bytes

This translates to approximately 25,000–100,000 characters.

Federated search limits

General federated search limits

The following table shows the maximum limits related to federated search.

Item Maximum
External records 50,000 external records
External record size 10,000 bytes/record
External sources 20
External types 20
Record maximum title length 255 characters
Record maximum body length 10,000 characters

Search crawler limits

The following table shows the maximum limits related to the search crawler.

Item Maximum
Crawlers 20
Pages in a single sitemap 50,000

External content API limits

Normal Zendesk API rate limits apply to the External content API if no lower rate limit is documented in the following table. For links to external content API documentation, see Federated Search API Introduction.

Item Maximum
External record creation 770/min

Management permissions and user segment limits

The following table shows the maximum limits related to user segment functionality in the help center.

Note: The functionality in this section is not available on Suite Team.
Item Maximum
Total number of management permissions groups 200
Total number of user segments 200
Total number of ALL tags referenced in a user segment 50
Total number of ANY tags referenced in a user segment 50
Total number of groups referenced in a user segment 50
Total number of organizations referenced in a user segment 50
Total number of individual users (outside of tags, groups, and organizations) in a user segment 50

See Creating user segments for more information about user segments and tags.

Theme limits

The following table shows the maximum limits for themes and assets in the Help Center.
Note: The functionality in this section is not available on Suite Team.
Item Maximum
Total number of themes 10
Individual theme size 55MB
Total theme assets size 50MB
Individual theme asset size 5MB
Individual theme asset name 50 characters
Individual theme template size 300KB
Total number of page templates per article, section, or category Up to 100 each
Individual theme style.css size 800KB
Total number of elements per page (for example, articles, posts, sections, categories, and so on) 30

For more than 30 elements, you can add the pagination helper {{pagination}} to your help center theme so users can paginate to view all the elements.
Individual theme script.js size 800KB
Total number of settings in manifest.json 200
Total number of characters in a variable object identifier 30

Only alphanumeric characters and underscores (_) are allowed.
Total number of options in a list type setting 20
Total number of custom pages 100

Why are there limits?

Theme limits are enforced for a few different reasons:
  • For security purposes it’s important to vet the types of files that customers are allowed to upload so that we don’t receive malicious files.
  • To prevent misuse or abuse vectors, it's important to limit the total size of files.
  • For performance reasons, it’s important to serve, save, import and export files quickly for customers.
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