What you can do with ticket forms depends on what Zendesk plan you have. If your plan includes multiple ticket forms (see Creating multiple ticket forms to support different request types) and conditional ticket fields (see Creating conditional ticket fields in Zendesk Support), follow the Advanced link below. If your Zendesk plan does not include these two features, follow the Basic link below.
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Basic You can do these things:
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Advanced You can do these things:
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