Installing the Web Widget on a website requires some basic familiarity with your website's code.

The following video gives you an overview of how to add messaging to your website:

Adding messaging to your website [1:40]

To add the Web Widget to your website

1. In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
2. Click the name of the widget you want to install, then click the Installation tab.
3. Click the Copy icon () at the bottom of the code snippet frame.
4. In the source code of the web page where you want to add the widget, paste the code snippet before the closing HTML </body> tag. Add the code to every web page where you want the widget to appear.
5. If you want to send the code to someone else (a developer, for example), click Email code to a team member.
6. Make sure your firewall is configured to allow the Web Widget to appear.

Installing the widget on a help center is a simple, one-click process – no tech support needed.

To add the Web Widget to your help center

Admins can create an allowlist of website domains to specify where their Web Widget can be shown to end users. When you enable the allowlist:

• The widget can be embedded and accessed on any web pages within the domains (or subdomains) added to the list.
• The widget cannot be accessed on any web pages from domains not included in the list.
• Admins can quickly block the Web Widget from appearing on a domain or subdomain by removing it from the widget’s allowlist.

It’s important to note that the allowlist does not prevent your Web Widget code snippet from being added to a website’s code. Rather, it stops the code snippet from functioning, blocking the widget on any sites in the domains not included in the list.